At Evolve Property Solutions, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store, and protect your personal information, and your rights in relation to that information.

1. What Personal Information We Collect

(a) Full name

(b) Contact details (e.g. phone number, email address, residential/business address)

(c) Date of birth

(d) Employment and financial details (e.g. income, credit history)

(e) Identification documents (e.g. driver's licence, passport)

(f) Information from credit reporting bodies (if applicable)

(g) Property ownership or transaction history

(h) IP address and usage data when you use our website

2. How We Collect Your Information

(a) Directly from you, when you complete a form, contact us, or engage our services

(b) Through our website (e.g. via enquiry forms or analytics tools)

(c) From third parties (e.g. lenders, credit reporting bodies, referral partners)

(d) From public sources or databases, when relevant and permitted by law

3. Why We Collect and Use Your Information 

(a) Provide commercial property acquisition services

(b) Assess your suitability for property acquisition

(c) Communicate with you about our services

(d) Meet our legal and compliance obligations

(e) Conduct marketing and promotional activities (with your consent)

(f) Improve our website and client experience

4. Disclosure of Your Information

(a) Lenders, financial institutions and credit providers

(b) Credit reporting bodies

(c) Our service providers (e.g. IT support, CRM platforms, legal and accounting professionals)

(d) Regulatory bodies as required by law (e.g. ASIC, AUSTRAC)

(e) Any third parties you consent to

5. Cross-Border Disclosure

Some of our third-party service providers may be located outside Australia. We take reasonable steps to ensure that any overseas recipients comply with Australian privacy standards.

6. Storage and Security of Your Information

(a) Secure servers and restricted access

(b) Encrypted data transmission where possible

(c) Regular system audit and data protection reviews

(d) We retain your personal information only as long as necessary to fulfill its purpose and legal obligations

7. Access, Correction, and Deletion of Your Information

You have the right to access, correct, or request deletion of your personal information. To make a request, contact us using the details below. We may need to verify your identity.

8. Cookies and Website Analytics

Our website may use cookies and third-party tools (e.g. Google Analytics) to improve functionality and user experience. You can manage cookie preferences in your browser settings.

9. Marketing Communications

We may send you marketing messages about our services. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

10. Data Breaches

In the event of an eligible data breach, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with the Notifiable Data Breaches scheme.

11. Children’s Privacy

While our services are primarily aimed at adults, we do not knowingly collect personal information from individuals under 18 without consent from a parent or guardian.

12. Contact Us

Evolve Property Solutions

📍 Level 4, 31 Sherwood Road, Toowong, QLD 4066, Brisbane, QLD, Australia

📞 (07) 3155 2296

📧 [email protected]

🌐 https://evolveproperty.solutions

We will acknowledge your enquiry within a reasonable time and aim to resolve it within 30 days. If you are not satisfied, you may contact the OAIC at www.oaic.gov.au.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.